Sıkça Sorulan Sorular Questions

To preserve the shine and beauty of your products, we recommend keeping them away from chemicals (perfume, soap, etc.) and gently wiping them with special jewelry cleaning cloths. Keeping it in its box when not in use will protect it against scratches.

We achieve the vibrant depth of color that is the signature of KISWAH designs with the traditional Enamel Art (Enamel) technique.

KISWAH combines the most exquisite art form of the East, Calligraphy, with the luxury of modern diamonds.

Inspired by the tradition of the Kiswah engraved on the Kaaba, we use Islamic calligraphic motifs in our jewelry, such as the Word of God, the Blessing or Islamic calligraphy with special meaning. These motifs are framed by perfectly cut diamonds and high quality gold (usually 18K). The result is one-of-a-kind luxury pieces that are not only eye-catching, but also have a deep cultural and symbolic meaning.

Can I Change or Cancel My Order After I Place It?

As Kiswah Jewellery, we aim to deliver your orders to you in the fastest way possible. Therefore, the process after placing your order is fast.

Order Cancellation:

If your order has not yet been processed, you can usually request a cancellation within 2 hours. In this case, we will issue a full refund.

Unfortunately, special production orders or personalized items cannot be canceled once they have been processed.

Order Modification:

If you wish to change the content of your order (product model, size, etc.) or the delivery address, it is important that you also inform us of this request within 2 hours of placing your order.

If you contact us within this period, we will make the necessary changes if possible. However, it may not be possible to make changes if your order is already in the production or shipping phase.

For any cancellation or change request, please contact us as soon as possible on our Contact Page with your order number. We will be happy to check the situation for you and assist you.

Yes, KISWAH knows the importance of personalization in luxury jewellery and offers you an exclusive experience.

Bespoke Design: You can request a custom design based on the Kaaba Cover (Kiswah) theme or something completely unique to you. During this process, our experts will work closely with you to bring your vision to life.

Personalization: You can personalize many items from our existing collections:

Engraving: The backs of rings and pendants can be laser engraved with a name, date or a short meaningful text.

Stone Selection: Depending on the suitability of the design, we can consider different gemstone options such as emeralds or sapphires instead of diamonds.

For all your personalization requests, please contact our sales team directly or by using the contact form on our website.

Yes, we at KISWAH care about the longevity of every piece of jewelry we produce. You can send us your damaged jewelry for repair.

Procedure To start the damage assessment and repair process, you must first email us clear photos of your jewelry and your warranty certificate (or invoice). Our experts will assess the nature of the damage (whether it is a manufacturing defect or the result of use).

Delicate Pieces (Kaaba Cover): If your jewelry contains a Kaaba Cover (Kiswah), the repair process requires a more delicate procedure. Special precautions are taken to prevent damage to the cover and these pieces are only handled by our certified craftsmen.

Pricing: Manufacturing defects within the warranty period are repaired free of charge. For damage caused by use, you will be informed in advance of the repair cost and estimated time frame, and the process will begin after your approval.

Yes, you can transport jewelry purchased from KISWA abroad without any problems. We provide you with all the necessary documents to avoid any problems when traveling internationally:

International Invoice: We provide the official, internationally recognized invoice showing the value and origin of the jewelry you purchased.

Certificates and Documents:

Diamond and Gemstone Certificates: Documents proving the quality and origin of the gemstones used in your product (for example, GIA or an internationally recognized laboratory certificate).

Kaaba Covering Certificate: If your product contains a Kaaba Cover, carrying the special certificate proving its authenticity will support its sentimental value and collectability.

Customs Declaration: Many countries exempt jewelry for personal use from customs declaration if it is below a certain value. However, if it is a high value jewelry, following customs rules and having all the invoices and certificates we provide with you will speed up possible customs clearance.

Important Advice: It is always the safest approach to check your destination country's valuables entry limits before traveling. KISWA provides all the official document support you may need in this process.

No, it is not mandatory to create an account to shop at Kiswah Jewellery. You can easily place orders as a guest. However, creating an account makes order tracking easier and allows you to quickly fill in your details for future purchases.

Yes, as Kiswah Jewellery, we can design your dream jewelry specially for you. Please visit our "Personalized Design Appointment" page for detailed information and appointment request.

Yes, we at Kiswah Jewellery are confident in our products and stand behind our craftsmanship. All Kiswah Jewellery products are covered by a 1 year repair and maintenance warranty from the date of purchase. This warranty covers manufacturing and workmanship defects. Damages caused by user error (falling, breakage, chemical contact, etc.) are not covered by the warranty.

Repair and maintenance operations are performed only in Kiswah Jewellery workshop. Products that have been intervened outside the workshop are not covered by the warranty. For more detailed information about warranty conditions, please visit our Terms and Conditions Page.

Careful maintenance is important to preserve the sentimental value and original beauty of your jewelry containing a piece of Kaaba cloth. Please note that due to the natural silk nature of the Kaaba cover, it may show slight discoloration over time; this is completely normal and does not affect the authenticity or value of the product.

However, to prevent damage to these delicate pieces and precious metals, you should keep them away from chemicals such as perfumes, lotions, hairspray, chlorinated water (pool), sea water and heavy cleaning materials. You should also protect your jewelry from drops and impacts and use only a soft, dry cloth when cleaning. You can find our detailed usage and care instructions on our [Usage and Care Instructions Page] page.

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