As Kiswah Jewellery, our products have sentimental value and special production processes. For this reason, our return policy is as follows:

If your order has not yet been processed, you can request a cancellation within 2 hours. In this case, we will issue a full refund.

Once your return request is approved, your refund will be reflected in your account within 3-7 business days. This time depends on banking processes.

Unfortunately, refunds are not available for custom made or processed orders.

Please see our [Terms and Conditions Page] for details of our 1-year repair and maintenance warranty on our products.